AdminBronto (Product Management, Bronto Software)

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  1. 1 vote
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      received  ·  1 comment  ·  Ideas.Bronto.com » API  ·  Flag idea as inappropriate…  ·  Admin →
      AdminBronto (Product Management, Bronto Software) commented  · 

      Hi there and thanks for your submission! Would you mind re-articulating your request with more detail? I want to make sure to understand if you are talking about Bronto's Coupon Manager app, dynamic content in email messages, or really truly something about developing with Bronto's SOAP or REST APIs.

      Thanks so much,

      Eric @ Product Management

    • 2 votes
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        under review  ·  1 comment  ·  Ideas.Bronto.com » Apps - Data Loader  ·  Flag idea as inappropriate…  ·  Admin →
        AdminBronto (Product Management, Bronto Software) commented  · 

        This comment comes after the fact from the initial customer feature request (and their related support tickets), but Bronto engineering has been actively working on resolving the underlying stuck job issues from our end instead of merely fixing the tip of the iceberg (the button by which a human can come in and attempt to restart a job themselves).

      • 2 votes
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          triaged  ·  1 comment  ·  Ideas.Bronto.com » Orders  ·  Flag idea as inappropriate…  ·  Admin →
          AdminBronto (Product Management, Bronto Software) commented  · 

          Hi Brendan,

          We're working on some usability improvements to the orders grid including which columns are visible, paging, sorting. As this work moves closer to production, we'll make sure to keep this ticket updated.

          All best,

          Eric @ Bronto

        • 1 vote
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            AdminBronto (Product Management, Bronto Software) commented  · 

            Hi Julie,

            Thanks for your detailed submission. This is something we are aware of and would like to improve. It's in the backlog but not yet in a place where we can give an ETA.

            All best,

            Eric @ Bronto

          • 42 votes
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              triaged  ·  12 comments  ·  Ideas.Bronto.com » Messages - Sending  ·  Flag idea as inappropriate…  ·  Admin →
              AdminBronto (Product Management, Bronto Software) commented  · 

              Hi Vinny,

              Several tickets were merged together to create this "master" request, so my apologies if the comments/questions seem out of order. We do consider Send Time Optimization to be different than sending based on a user's timezone, and the latter is something we are hoping to add in a future release. I'll continue to keep this ticket updated as more information is available.

              Let me know if you have any other questions!
              - Jocelyn @ Bronto

            • 1 vote
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                received  ·  1 comment  ·  Ideas.Bronto.com » Reporting - Campaigns  ·  Flag idea as inappropriate…  ·  Admin →
                AdminBronto (Product Management, Bronto Software) commented  · 

                Hi Calli,

                Thanks so much for submitting. Do you believe your request to be similar to this one? http://ideas.bronto.com/forums/74207-ideas-bronto-com/suggestions/31652773-more-customization-with-google-analytics

                If so, we could merge this new idea into that one as another vote.

                Actually, I think I answered my own question in that you voted for the others :) - might eventually put the related suggestions together into one 'Idea'

                Best,

                Eric @ Bronto

              • 6 votes
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                  planned  ·  3 comments  ·  Ideas.Bronto.com » Orders  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminBronto (Product Management, Bronto Software) commented  · 

                  Hi all, doing some spring cleaning in our feedback forum. Since Andrew's original submission more than two years ago, we changed the Orders page to allow display of all orders in the table (just like requested), for a given date range. It has also been possible for some time to export data from that grid. We recognize that the export process could be faster and more flexible, so there is a project afoot to work on that.

                  So, the main ask from this request is done, but we are further enhancing it since we know that access to order data is important for our customers.

                  Eric @ Bronto

                  AdminBronto (Product Management, Bronto Software) commented  · 

                  Hi Andrew,

                  I've just spoken with the Product Manager handling all aspects of Commerce data. When we released the Orders section within the Tables tab, it was a conscious decision to make that grid searchable only by specific order or contact IDs. To load all orders, across all contacts would be an incredibly data-intensive request that would slow down the system immensely - especially for those accounts which have imported historical data!

                  However, I agree with you that sometimes you need to be able to see all the data in order to spot trends and do further analysis. Happily we are already working on an option to EXPORT all order data. This would give you all order related data in a CSV file, which can be manipulated or filtered however you'd like. I do not yet have a specific timeframe on when they're hoping to release that function, but I do know that Engineering work has already begun. I will continue to keep this request open as any new information is received.

                  Thanks so much Andrew, and have a great afternoon!
                  - Jocelyn @ Bronto

                • 1 vote
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                    received  ·  1 comment  ·  Ideas.Bronto.com » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminBronto (Product Management, Bronto Software) commented  · 

                    Hi Travis,

                    Thanks as always for your feedback and apologies for the delay in getting back to you (your previous AM and I are now product managers, tasked with curating ideas.bronto.com amongst other things).

                    Is this inquiry in regards to the now-legacy delivery/message reports, or the 'new reports' that went into General Availability in November? If the latter, then this might be about findability of a feature, instead of existence of a feature.

                    If the latter, on the Overview tab of a report, towards the bottom of the page is an interactive 'Performance Over Time' chart. If you adjust the Date Range of the report to anything 3 days or less, this time series chart breaks down to hourly level data for any metric of your choosing.

                    You might have discovered this by now. Does this solve for the data you seek or is there something else that you are looking for?

                    Thanks so much,

                    Eric @ Bronto

                  • 1 vote
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                      gathering feedback  ·  3 comments  ·  Ideas.Bronto.com » API  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminBronto (Product Management, Bronto Software) commented  · 

                      Ah, I see. This is the Ideas forum catching up with conversations you've already had. Reports team thinking about better ways to show order insights in reports, so I'm leaving submission this categorized as the stated request about the API.

                      Thanks so much for your feedback!

                      Eric @ Bronto

                      AdminBronto (Product Management, Bronto Software) commented  · 

                      Hi Darren,

                      Thanks so much for your submission. For the product organization to categorize this appropriately, it would be really helpful to get down to the root problem, which seems to have more to do with your need to access orders from Bronto instead of limitations with the two ways you mentioned (tables in the UI, reading from API). When you get a chance could you please describe a little more about what data you need, when you tend to access it, and what it is you do with that data once you have it?

                      Thanks!

                      Eric @ Bronto

                    • 2 votes
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                        received  ·  1 comment  ·  Ideas.Bronto.com » Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminBronto (Product Management, Bronto Software) commented  · 

                        While the specific request of segmenting on last product is not a current feature, there are some other ways to get at this like
                        1. post-purchase workflows triggered on the Order Is Added or Shipped nodes with Line Item Filter comparison nodes to route customers to one message vs another depending on the presence of a SKU or category in that order
                        2. the Recommendations Premium app that lets you add targeted recommended products to any email message, based on a wide variety of criteria (what things that person has been buying or browsing in certain time frames)

                        Thanks so much for your submission!

                        Eric @ Bronto

                      • 1 vote
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                          received  ·  2 comments  ·  Ideas.Bronto.com » Apps - Browse Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminBronto (Product Management, Bronto Software) commented  · 

                          Re-categorizing your request to be about the Browse Recovery App since the javascript files in question are related to that.

                          Eric @ Bronto.

                        • 1 vote
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                            received  ·  3 comments  ·  Ideas.Bronto.com » Apps - Popup Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminBronto (Product Management, Bronto Software) commented  · 

                            Thanks for clarifying!
                            Eric @ Bronto

                            AdminBronto (Product Management, Bronto Software) commented  · 

                            Hi Andy,

                            Thanks for your submission.

                            Are you aware that your shoppers can also click anywhere outside the pop up modal to make it go away (both for signing up and on the confirmation page)? Do you have any data or anecdotes to suggest folks are otherwise confused?

                            Best,

                            Eric @ Bronto

                          • 11 votes
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                              gathering feedback  ·  4 comments  ·  Ideas.Bronto.com » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminBronto (Product Management, Bronto Software) commented  · 

                              Hi Rob,

                              We do apologize for the delay in any update on this. We've moved the status to Gathering Feedback so we can further keep track of additional requests for this enhancement. It is harder than perceived from the engineering effort, as segments and workflows are so dynamic and constantly changing.

                              Can you further clarify why you're looking for this and what you'd use it for?

                              Thanks,
                              Shannon @ Bronto

                            • 1 vote
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                                under review  ·  2 comments  ·  Ideas.Bronto.com » Apps - Recommendations  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminBronto (Product Management, Bronto Software) commented  · 

                                Hello again Kathie!

                                I'm going to forward your comments to our Apps team. I'll keep this ticket updated with their response, but I wouldn't be surprised if they also reached out to you directly. I hope we're able to add this functionality, so that you're able to try out Recommendations sometime soon!

                                Thanks so much,
                                Jocelyn @ Bronto

                              • 8 votes
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                                  under review  ·  3 comments  ·  Ideas.Bronto.com » Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminBronto (Product Management, Bronto Software) commented  · 

                                  Hi Kelly and David,

                                  Thanks for taking the time to submit this idea! I'm going to forward this suggestion to our Commerce team for review. It will take some coordination with the Automation and Message Editor teams, but I think it's a worthwhile endeavor. I'll update here as I receive any updates, but the more use cases I can provide to engineering - the better!

                                  Let me know how else I could help,
                                  Jocelyn @ Bronto

                                • 96 votes
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                                    planned  ·  26 comments  ·  Ideas.Bronto.com » Webforms  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminBronto (Product Management, Bronto Software) commented  · 

                                    Hi all,

                                    I wanted to confirm that this improvement is still a goal, and in active project planning. We've got an entirely new form system in mind, which uses much of the newer functionality we've released lately - such as a drag-and-drop system similar to the Message Editor and designer elements from our Popup Manager builder.

                                    As more information is available I will update this ticket, but improvements to Webforms are a top Engineering priority. Please continue to follow this ticket and let us know what you'd like to see!

                                    Thanks so much,
                                    Jocelyn @ Bronto

                                    AdminBronto (Product Management, Bronto Software) commented  · 

                                    Hi everyone,

                                    Rest assured that this is something we continue to work on; the request has not been ignored or declined. We're actually looking to release a completely new version of Webforms, which is a larger project of which mobile-friendly capabilities are one piece. There are modifications you can make to the CSS within a Webform (use the Styles option in the upper right-hand corner) to make the page look a bit better on a mobile device, but not all CSS elements are supported. As mentioned in a comment, our Professional Services Department is able to custom design a Webform with mobile use in mind, but there is an additional fee involved. You can speak with your Account Manager if you'd like to know more - its likely a project of this sort can be completed using purchased "hours".

                                    As I have more information on the status of this project I will absolutely keep this ticket updated. If there are any other Webform-related feature upgrades you'd like, now is a great time to get those submissions in so that they can be considered as part of the overhaul.

                                    Thanks so much for your patience all, and don't hesitate to reach out if there was anything else I could assist with.

                                    - Jocelyn @ Bronto

                                  • 7 votes
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                                      2 comments  ·  Ideas.Bronto.com » Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminBronto (Product Management, Bronto Software) commented  · 

                                      Hi Danielle,

                                      This has not yet been released, but New Reports is still in beta! Functionality is still being built and tested. We still plan to include this type of report, but I don't yet have an estimate on which release it might be included in. You're welcome to reach out to the beta's Labs team (at Home > Settings > Bronto Labsl), but I will update this ticket as I receive any new information.

                                      Thanks so much!
                                      Jocelyn @ Bronto

                                    • 2 votes
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                                        AdminBronto (Product Management, Bronto Software) commented  · 

                                        Hi Colleen,

                                        Thanks so much for taking the time to submit your suggestion. I've escalated your submission to our Message Editor team and will let you know their response. Some internet sleuthing indicates that vertical isn't quite as simple as horizontal, and isn't supported universally. Several solutions point to using padding, but it depends on the table and message contents.

                                        I'll work with our engineering team to find out if this is something that can be added, and keep your submission updated as I find out more. If we're unable to add the option to the Message Editor, I'll see if we can at least suggest some CSS code.

                                        Don't hesitate to reach out if there was anything you needed, or if you want to discuss further.

                                        Thanks so much,
                                        Jocelyn @ Bronto

                                      • 2 votes
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                                          triaged  ·  2 comments  ·  Ideas.Bronto.com » Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminBronto (Product Management, Bronto Software) commented  · 

                                          Hi Jeff,

                                          As always - great suggestion! My apologies for the delayed reply. Peter, I love your addition. I've escalated this to our Apps team to investigate implementing additional Cart Loop functionality, similar to what is available for Rec Loops. It wouldn't be a small change, but I'll update here when I have news from that team.

                                          Let me know how else I can help!
                                          Jocelyn @ Bronto

                                        • 1 vote
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                                            gathering feedback  ·  2 comments  ·  Ideas.Bronto.com » Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminBronto (Product Management, Bronto Software) commented  · 

                                            Hi Nick,

                                            Thanks so much for taking the time to submit your suggestion. The Date Filter node simply looks at whether today's date is before or after the date specified. I'm not sure how a recurring option would work, as it's a one-time comparison. The Delay node is ongoing for the life of the workflow, so ignoring the year is an understandable option; ie: send on August 1 only. Could you give me more information on how you would use a recurring option on the Date Filter? A rough outline of your use-case would be very useful in getting this request through our development process.

                                            Thanks again Nick, and don't hesitate to reach out if you needed anything else!
                                            Jocelyn @ Bronto

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