I suggest you ...

Have a segment for Not Opened in Past X

If I clean contacts, I can pull based on people who have not opened any of last XX emails. However, I have to constantly manage this. It would be nice if it were a segment that always updated.

This would save me from always creating lists and then having to remove the list and recreate it from "Clean Contacts".

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    John CongdonJohn Congdon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    7 comments

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      • BoazBoaz commented  ·   ·  Flag as inappropriate

        Looks like this has been planned for almost 3 years now. Will this ever change?

      • Antony LeaAntony Lea commented  ·   ·  Flag as inappropriate

        I don't know if this is the same functionality, but also being able to segment on 'HAVE RECEIVED E-MAIL IN THE LAST X DAYS' so that we can tie this in to the customers communication preferences.

      • Jennifer H.Jennifer H. commented  ·   ·  Flag as inappropriate

        Please also make this available for use in the workflow, where I can set up a triggered email to be sent if contact has not opened the last X emails or emails in the last X months.

      • SpencerSpencer commented  ·   ·  Flag as inappropriate

        Please make it so this segment can be "haven't opened in last X MONTHS", not just X amount of emails

      • Mike BecakMike Becak commented  ·   ·  Flag as inappropriate

        I would certainly welcome this feature. Opening, Click and Converting are actions by a contact. Messages can be grouped by Delivery Group or by messages sent to certain lists or segments. I should be able to see contacts who did or didn't perform any action or combination of actions on any group of messages, and I should be able to define what the parameters of that action are. For instance, contacts who opened at last half the messages in a delivery group. Or contacts who have not opened the last 10 messages in a group, or haven't opened a message in a group since X date.

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