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  1. A/B Feature for Workflows

    A/B testing is currently only available for regular sends, but A/B testing should also be available for automated messages and workflows.

    48 votes
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      planned  ·  11 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
    • CC option for Workflow

      Add the ability to CC someone or send an alert email to another user on a Workflow Send Email node.

      25 votes
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        under review  ·  4 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
      • Frequency Cap: Prioritize Workflows before other e-mails

        As I am creating more and more workflows, I do not want to spam our contacts. In order to avoid that, I need to create a frequency cap. Since we are sending out 3-4 newsletters to all of our contacs each week, there is a big possibility that the standard e-mail comes before the workflow e-mail. I would love if we somehow could make workflow e-mails always be first priority in a frequency cap.

        Example:
        - A contact is in a workflow and will recieve an e-mail on monday at 09 PM.

        - On the same day, we send out…

        15 votes
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          under review  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
        • In Workflows add a trigger "If Specific Email Opened" Then.... If Not Then ....

          In Workflows add a trigger "If Specific Email Opened" Then.... If Not Then .... where the next step is a list membership or segment change or start of a email sequence

          12 votes
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            0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
          • Exporting Automation Workflow

            Ability to export automation workflows to PDF CSV, this would enable users to print off a whole workflow to large format, which would assist with planning.

            9 votes
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              gathering feedback  ·  4 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
            • Schedule Activation/Deactivation of Workflows

              I think it would be great to be able to have a workflow turn on/off based on a date (similar to scheduling a tweet). Like if I have a perpetual workflow advertising an event on January 1st, I'd love for a workflow to automatically be able to turn off on January 2nd.

              9 votes
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                planned  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
              • 9 votes
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                  under review  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                • workflow loops

                  Allow for time delayed looping in workflows so that if a contact does not meet the appropriate conditions for a given message/action that contact can be looped back through the evaluation criteria without existing the workflow.

                  6 votes
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                    gathering feedback  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                  • add more testing capabilities to work flows

                    I would love the ability to designate the "to email" for emails in a work flow. Or potentially add a test email option you can add to work flows. The Cart Testing App is impossible to test in any kind of a timely fashion....

                    6 votes
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                      triaged  ·  5 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow the use of more than one trigger node

                      Allow us to use more than one trigger node in a single workflow. I am currently trying to set up a workflow where half way through, an email is triggered based on a contact updating a field. Unfortunately I have to create a separate workflow for this which is not ideal, so allowing the use of more than one trigger can keep things together and saves having too many workflows.

                      5 votes
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                        received  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Back-Populate a Workflow

                        A back-populate feature that allows you to queue contacts into the workflow retroactively. This would be useful after you create a flow with emails scheduled in the future that would've been queued had the flow existed earlier.

                        For example, when you create customer a re-engagement workflow, you probably don't want to wait 60 or 120 days for customers start receiving emails. Back-populating a flow will find customers who placed an order months ago and queue them for emails as soon as the next day.

                        Currently to do this - you have to create a segment and use as the triggering…

                        5 votes
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                          received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                        • 5 votes
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                            triaged  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                          • Text-based logical statements in workflow nodes

                            The workflow nodes are great most of the time, but having the option to write more complex/nested conditional statements would be useful. For example, many times I have to run through multiple similar nodes to check for multiple similar conditions.

                            4 votes
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                              received  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                            • Different subject lines for the same template (Without duplicating templates)

                              In the automation part it will be very useful to include the option to resend a message with a different subject line. Or the possibility to define different subject lines for the same template.

                              If you are working with massive workflows, it's almost imposible to manage. At the end you end up with 10 versions of the same template.

                              For all of those who work in email marketing, a subject line should never be linked to specific template.

                              Could you take into consideration my request?

                              4 votes
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                                received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                              • Trigger workflow based on event of specific link click

                                (I see the completed suggestion at the URL 5468230-triggered-emails-based-on-specific-links. This is different.)

                                The previous solution for a way to trigger a workflow based on an email click does not work well. (The solution was to make a segment of contacts who have clicked the link.) When someone clicks an email and is put onto a "has clicked this link" segment, that's permanent. It's not an event; it's a status.

                                We need to be able to watch for the *event* of clicking a specific link and trigger a workflow. This is something that could happen multiple times with links to join…

                                4 votes
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                                  gathering feedback  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                • Trigger a workflow simply from a customer already being a member of a segment.

                                  Currently to trigger a workflow it is triggered when someone becomes a member of a segment. Often I want to trigger a workflow (multi step promotion for example) and I have to do a merge into list to start it. Why can't we start it when someone is simply part of a segment?

                                  4 votes
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                                    under review  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add On Change Node

                                    I want to have On Change node build in Automation.

                                    There are lots of companies, not only mine, that rely on sending triggered emails to users whose values in one of the fields been changed.

                                    For example, I have a field called Account Status that contains two values: Paid and Not Paid. First I come in as a user with value Not Paid. Later on, my account status could change to Paid and I would like to trigger an email. I don't want to build different segments for that. I want everything to be done in one workflow and one…

                                    4 votes
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                                      under review  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Pause Node Option for Workflows

                                      I think there should be an ability to Pause a node in automated workflows. When a particular node is paused, the contact could then 'skip' past the paused node and just keep moving through the workflow as if the 'paused' node is not there.

                                      This would be useful if there's a particular email featuring a product that is currently out of stock or an email with older content that needs to be updated before a contact can move through the workflow.

                                      3 votes
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                                        triaged  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Workflow Logical Conjunctions on Cart/Order Lines

                                        Using a Workflow to automate messaging around Cart items is missing logical conjunctions on cart lines. The gap prevents us from passing a test where a product code starts with a particular sequence AND there are at least 4 quantity for that product code on the same line item.

                                        We also face an issue where we are looking for a cart or order where a code starts with a particular sequence OR another sequence on the same line item.

                                        This functionality exists in the Message Dynamic Code but is missing from Automation (workflow).

                                        2 votes
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                                          received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                        • In the workflow node "Contact is Added," add an option for re-subscribed contacts.

                                          The workflow trigger node "Contact is Added" currently reads:

                                          -----
                                          Begin workflow when a new contact is added to your account. Contacts who change from Transactional status to Onboarding or Active [will/will not] be included.
                                          -----

                                          Please add an option of "Contacts who re-subscribe [will/will not] be included." Depending on the workflow, we want re-subscribing contacts to receive the welcome email again.

                                          2 votes
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                                            received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
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