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  1. Expand Segmentation Facets by Order

    We're currently not able to segment on more than one facet of an order. For example, we cannot create a segment to pull in anyone who placed 2 or more orders within 45 days. Our only current option is pull in customer who placed 2 or more orders and have placed an order within 45 days (independent of one another).

    3 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Compare two contact fields against each other in segments

    I would like to build a segment based off of a comparison of two fields in the contact's profile. For example, if the date in Contact Field A is the same date or later than the date in Contact Field B, then add this user to the segment. Currently, I can only compare date fields to a calendar, rather than against other date fields.

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create Segments based on the last product (SKU, brand, name) purchased

    Have ability to create segments by the brand or specific product that a customer last purchased. Not just current functionality of ever purchased.

    Example: Customers tend to be loyal to a footwear brand, say Brand A, B, C. We want the ability to send them tailored emails or SMS, to only highlight an offer on the brand they last purchased as it's likely to would repeat purchase that same brand/product.

    2 votes
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    received  ·  1 comment  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Include a segment in a segment

    I have one master list from that I have segments for 14 brands. It would be nice if I could build a base segment for the 14 brands and use that base segment in other segments. Currently if I make any change to the base part of my criteria I have to go through and edit ever segment for that brand.

    As an example for my business:
    One main list containing all customers for all 14 brand, some which my cross brands.
    Base Segment 1: All Corvette Customers with activity within the last 12 months

    Then I could use those…

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to define a generic segment "Did (or did not) receive any emails today"

    Currently it is not possible to define such a segment without specifying a delivery or a specific date. It could be potentially doable using a rule "Last send date (not) within the last 0 days" but Bronto does not allow 0 as a value in this rule (only 1+).

    This generic segment could be very useful, e.g. when we want to deploy a particular mail second time in the day to an extra group of contacts but want to ensure people do not get the email again (or if we are not sure our segments overlap or not and want…

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Segment Filtering Option when Creating Segments

    There have been numerous times where I liked the segment I built, but didn't want it to include elements of another segment. Given the complexity of the other segment, building all of the logic into the new segment; again; wasn't ideal. To add a segment option that allowed you to exclude members of another segment would be great. It would also eliminate the inherent risk that the person who is sending the email remembers to click exclude segment on the sending properties. In the case of my workflow, I, as the manager, build the segments, and others build and execute…

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show workflows that use a segment

    We often run test segments to try out new automation strategies. When time has passed, it's difficult to remember which segments (or which lists) are being actively used by workflows. It would be helpful to see, when opening a segment, a list of the workflows it is assigned to. Also, when deleting a segment, it would be useful to see a warning that "this segment is associated with the following workflows".

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Segment based on number of emails sent

    There was a case that was closed 3 years ago for "Segmenting by quantity of emails sent". I am hoping you can take this one step further.

    I would like to see Segmenting by quantity of emails sent based on a time range. For example, I want to limit contacts to receiving 2 emails in a 24 hour time period for non-mandatory campaigns. I would like to say "Contact's total sent email is greater than or equal to 2 WITHIN THE LAST 24 HOURS."

    This will prevent from email overload to contacts when avoidable.

    2 votes
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create a Segment to Globally Qualify or Suppress Contacts

    I work with other ESPs that let you create a segment and specify it as a global filter for every email that gets sent out of the ESP. In other words, the system checks against the filter to determine you're qualified to receive ANY emails, batched or workflow, without having to modify contact status or add additional criteria to every active segment or list.

    Use case: When updating segments for GDPR, I had to modify every single segment we use (~20) to exclude contacts with an EU billing address. Having an account-level segment that can be used as a filter…

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to add notes to a segment

    I would be really helpful to be able to leave notes in a segment to keep track of when you made changes. Our previous ESP had this and it was really useful. Should be pretty easy to implement.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Be able to import/copy paste a lot of SKUs/Product ID/ page at once

    Be able to import/copy paste a lot of SKUs/Product ID/ page at once

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Segment Criteria: % opened/clicked in a delivery group

    It would be great if there were segment criteria that allows you to create a segment based on the percentage of emails opened in a delivery group. Say you have a blog and you have been posting about a certain topic and notifying users via email. If you could send to the users that opened 50% of the emails in that delivery group, you could better target future content/products/etc for higher open/click rate saturation vs. doing a send to the whole list.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  13. allow to segment on amount spent over X amount of time

    Allow users to segment data based on customers who have spent a particular amount of money over a set amount of time. IE contacts who have spent £1000 in the past 12 months.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Segment based on contact opened the last "number" of messages delivered

    There is an option to segment on contacts who have not opened the last "x" number of emails to target non engaged contacts. There is no option for the reverse to target engaged contacts. Allow us to segment on contacts that have opened the last "x" number of messages or deliveries.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Segment Specific Link clicked for messages that have not been delivered

    We usually build our segments in advanced (before the message is sent/ delivered) and these segments are sometimes used as triggers for another action with the workflow. It would be desirable to be able to set-up a segment, based on a ‘specific link clicked’ before the message is sent. At the moment, if the message has not been delivered the result in the segment is ‘0 links found’ (see screenshot attached) and therefore we cannot set-up the segment until the message has been delivered.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make preferred send time a field

    I have seen this be suggested for 'contact exports' but this would be useful to create segments for contacts who preferred to be emailed in periods of the day. IE morning afternoon evening

    We cannot always use send time optimization, due to it running over 24 hours. In a sale period, this could mean customers could receive the email after an offer has closed.

    1 vote
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    received  ·  1 comment  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a "has never been set" option for checkbox fields in Segment settings

    Current options for checkbox fields in segment settings:

    field "Is Checked"
    field "Is Unchecked"

    Requesting that the options become:

    field "Is Checked"
    field "Is Unchecked"
    field "Has Never Been Set" (or similar wording)

    Reason:

    Currently, if you create a segment based on a checkbox field and set it to find contacts where the checkbox "Is Unchecked", the segment will also pull in all contacts where the checkbox value is "n/a" (n/a is the value of the checkbox before it has been modified for the first time - it is an empty string and therefore qualifies as unchecked) which in many…

    1 vote
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    received  ·  3 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add Criteria For Engaged Contacts To Match the Non-Engaged Contact Rules

    There are a few segment criteria in the Contact area called Non-Engaged that allows you to query people who have not opened the last xx emails they were sent.

    However, there is no way to find the reverse of that segment criteria. I would be great to add a section called "Engaged" where you can run a segment for anyone who has opened one of the last xx messages they were sent.

    1 vote
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    received  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
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