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  1. Allow Attachments on Support Cases

    Your support site is slow and very limited.

    It'd be great if when you tried to pull up your support page and see the list of cases, it didn't take a long time to load.

    It'd be great if you had the capability of uploading support files (XML request/response examples for API issues, screenshots for other UI issues).

    11 votes
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    triaged  ·  4 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. pre-populate the list export email address field with the email im logged in as

    currently i have to type in the same email address every time I export a list. why not pre-populate that field with the email address I'm logged in as?

    2 votes
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    triaged  ·  2 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. Use in-app notification when a Support case is updated

    Updates to the support cases are getting caught by our spam filter.

    1) updates to a support case should appear with all the other notifications (like "email sent" and "contacts uploaded")

    2) you should not need the support case email link to update the bug. when you are logged into you account you should be able to post responses, updates, and change the status.

    1 vote
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    triaged  ·  1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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