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Fix the Stop Data Loader Job function

Our hourly data loader process becomes stuck on occasion. It takes a day or more to get support to escalate to engineering to un-stick the process. This is frequent. We would like the existing Stop Running Import to un-stick the process. This would allow us to self-fix stuck jobs otherwise the backlog of import files is intolerable after lengthy outages..

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Steven Semancik shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • AdminBronto (Product Management, Bronto Software) commented  ·   ·  Flag as inappropriate

    This comment comes after the fact from the initial customer feature request (and their related support tickets), but Bronto engineering has been actively working on resolving the underlying stuck job issues from our end instead of merely fixing the tip of the iceberg (the button by which a human can come in and attempt to restart a job themselves).

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