Fix workflows and Nodes so they don't show 'Active' contacts when there aren't any
It seems that either contacts are getting stuck in workflows/nodes or ther is a problem keeping count of who is in a workflow. Workflows and nodes withing workflows often show a number of contacts being active when there is no possible way there can be (should be) anyone in in the workflow/node. If I click the 'active' on the node it doesn't show any contacts but even then the number doesn't reset or go to zero.
Mitch Claborn commented
I had a protracted email conversation with support on this topic (Case #3461563). Believe it or not, the inaccurate counts are intentional! To quote the support engineer: "By design, it is working as I have mentioned below." I have a hard time believing that it was actually designed to show inaccurate information.
So - either make the counts accurate or remove them.