Allow all users within an organization to see all support tickets
It would be helpful for all users in our organization to see each others support tickets so we are not re-creating the wheel and asking the same questions. Also, it would allow other users to add details or update tickets and provide a running log of all issues within our organization.
Right now the current permission are set for all Admin users can view all support tickets. For security reasons, we do not anticipate expanding that permission set. Any existing username can be 'upgraded' to an Admin, if you want them to have insight into all open tickets. To make that change, an existing Admin would need to go to Home > Users, and edit the permissions for the username needed. The "Administrator Permissions" option is on the last tab for 'Other'.
I hope this helps, but if you run into any trouble do not hesitate to reach out to our Support Department. Thanks so much!
Jocelyn @ Bronto