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  1. iPhone App

    A Customer would like to request that an Iphone app be made available for managing their Bronto account.

    86 votes
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    gathering feedback  ·  23 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Attachments on Support Cases

    Your support site is slow and very limited.

    It'd be great if when you tried to pull up your support page and see the list of cases, it didn't take a long time to load.

    It'd be great if you had the capability of uploading support files (XML request/response examples for API issues, screenshots for other UI issues).

    11 votes
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    triaged  ·  4 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. images to support cases

    Add the ability to share images and files on support cases. I feel like it would be a lot easier to communicate issues in the program by being able to share screen captures and other data in support cases.

    6 votes
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    gathering feedback  ·  1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow all members to reply to open support tickets

    If a collegue of mine enters a support ticket, she is the only one that can reply to it. Please allow all of us access to reply to open support cases so we dont have to send our team members replies on my behalf to send back to you!

    4 votes
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    received  ·  0 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please return the live chat's pop-out feature.

    The support live chat used to have a pop-out button in the header bar. That disappeared a while ago and now the little box is stuck attached to the Bronto app (and it's stuck at its small size, too). Please return the pop-out button.

    2 votes
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    1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. pre-populate the list export email address field with the email im logged in as

    currently i have to type in the same email address every time I export a list. why not pre-populate that field with the email address I'm logged in as?

    2 votes
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    triaged  ·  2 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. Time stamp on announcements and news

    Add a time stamp to Announcements and News in the Home Dashboard, especially for application issues. "issues will be resolved within the next 2 hours." means nothing if I don't know when the post was made.

    2 votes
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    planned  ·  0 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. General Documentation/Handbook

    Though most documentation is available within the help center, it'd be great if there was one centralized handbook (/pdf download) customers can use when first getting started with the product.

    1 vote
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    0 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. Use in-app notification when a Support case is updated

    Updates to the support cases are getting caught by our spam filter.

    1) updates to a support case should appear with all the other notifications (like "email sent" and "contacts uploaded")

    2) you should not need the support case email link to update the bug. when you are logged into you account you should be able to post responses, updates, and change the status.

    1 vote
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    triaged  ·  1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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