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  1. Data Loader Issue

    We noticed that the data loader for our RFM feed is not properly ingesting data. We are sending files with several thousand contacts and only a few hundred are being processed. This does not happen daily which leads me to believe that your system is hitting an error once it reaches a certain contact and then rather than skipping the contact it stops ingesting. We found that the character in the data that is causing the error is a quotation mark.

    The data loader should just skip that contact not break entirely.

    1 vote
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      0 comments  ·  Contacts - Imports, Exports  ·  Flag idea as inappropriate…  ·  Admin →

      In general, Data Loader does have functionality in place to skip rows with detectable invalid characters instead of halting a job altogether.

      In the support ticket that eventually spawned this feature request, it was ultimately discovered that the specific issue in that case was quotation mark character escapement that caused the CSV file itself to be malformed.

    • On a workflow, I would like to be able to set a contact's status to Transactional

      I would like the option to set a contact's status to Transactional through a workflow.

      The use case is we are setting up a contest / sweepstakes through a Bronto form. The registrant has the option to opt-in through a checkbox. However, the status gets set to Onboarding for new contacts to the system (they submitted a contact form). In this instance, I want registrants who do NOT check the box to be set to Transactional.

      0 votes
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        closed  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
      • Make scheduled links (not just delivered links) editable in the campaign delivery report.

        Currently you can only edit a URL when it is live / deployed through the delivery report. I would suggest making the links editable in the scheduled phase to prevent needing to cancel and re-schedule an email for one small change such as a URL.

        1 vote
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          0 comments  ·  Messages - Sending  ·  Flag idea as inappropriate…  ·  Admin →
        • Segment Criteria: % opened/clicked in a delivery group

          It would be great if there were segment criteria that allows you to create a segment based on the percentage of emails opened in a delivery group. Say you have a blog and you have been posting about a certain topic and notifying users via email. If you could send to the users that opened 50% of the emails in that delivery group, you could better target future content/products/etc for higher open/click rate saturation vs. doing a send to the whole list.

          0 votes
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            0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
          • Remove Persado button from Subject line box

            Please remove Persado button from Subject field. The end of subject text is hidden because of it. Not user friendly at all. Move it just outside the box and it will be perfectly fine.
            Thanks

            0 votes
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              closed  ·  1 comment  ·  Messages - Drag & Drop Message Editor  ·  Flag idea as inappropriate…  ·  Admin →
            • Cart Recovery | Allow item name within the subject line

              It would be great if we could incorporate the %%$cart.item.name%% within the subject line. There currently isn't a method to achieve this as cart data needs to be inside a loop.

              7 votes
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                closed  ·  3 comments  ·  Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
              • Send bulk transactional emails without workflow

                Ability to send bulk or one-off transactional emails without also creating a full workflow. Thank you.

                3 votes
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                  closed  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                • Move the Calendar link to the top, left hand navigation bar under the Messages tab. This allows users to immediately access the Calendar.

                  Move the Calendar link to the top, left hand navigation bar under the Messages tab. This allows users to immediately access the Calendar to ensure emails were scheduled to launch on the correct dates and times. Otherwise additional clicks are needed to access the Calendar after scheduling an email. Could potentially eliminate hundreds, if not thousands, of additional clicks through the course of a year.

                  1 vote
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                    closed  ·  1 comment  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow all users within an organization to see all support tickets

                    It would be helpful for all users in our organization to see each others support tickets so we are not re-creating the wheel and asking the same questions. Also, it would allow other users to add details or update tickets and provide a running log of all issues within our organization.

                    4 votes
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                      closed  ·  1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • Drag and Drop filters. Date added etc.

                      Currently within the MoxieManager drag and drop, the left column has the fields; Public, Favourite, History and Uploaded. However no abliilty to filter the uploaded by newest added etc. meaning when creating a large email with many images, you have to constantly navigate the folders.

                      It would be great to be able too filter by date added etc, allowing quick access to the most recent uploads for quck building of emails.

                      1 vote
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                        closed  ·  2 comments  ·  Other - UI/UX Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                      • Average Open & Click Rates by Industry

                        It would be helpful to see how my client stacks up against Bronto's other clients in the same industry. For example, my client is in the food service industry and based on Bronto's other clients that are also in the food service industry, it would be helpful to see if their open rates and click rates are similar to the averages from other food service industry clients.

                        1 vote
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                          closed  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • "Subject" and "Date Sent" shown in "Messages" Page

                          At this time I have to open each individual email to view the subject and sent time under the messages tab. I want to add those to my dashboard there so I can export them. Right now I can only see the email name and date last edited.

                          1 vote
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                            closed  ·  2 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                          • Message specific parameters in the URL

                            Ability to specify a message specific URL parameter.

                            A use case will be to append utm_nooverride=1 to the url to allow Google Analytics to attribute traffic correctly by not creating new sessions for transactional emails.

                            1 vote
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                              closed  ·  1 comment  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                            • Data Loader delete contacts

                              Currently, with DL you cannot delete contacts (but you *can* delete orders).
                              Would be nice to be able to use DL to delete contacts, and yes, if a contact is delete it would/should cascade.

                              1 vote
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                                0 comments  ·  Apps - Data Loader  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi Leslie,

                                Data Loader does offer a Delete option, within the Import Contacts job type.

                                When setting up your import, navigate to the Configuration tab and open the General section. One of the options is Import Action, and the choices are Add, Delete, Update, Add & Update.

                                If this is not working as expected I would recommend reaching out to our Support Department for assistance.

                                Thanks so much!
                                Jocelyn @ Bronto

                              • Cleaning Contacts without adding onboarding group

                                The "clean contacts" functionality includes onboarding contacts as well. Ideally, these numbers would reflect the number of contacts who were sent the last X emails and did not open, not just did not open, which would include newly added contacts.

                                1 vote
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                                  closed  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                                • Expanding the SCA service for more customer engagement

                                  It would be cool if shopping cart abandonment could be expanded to support other types of abandonments. For me, it would be cool to have a feature that works almost exactly like the current shopping cart abandonment system, except that it would track abandoned wishlists. This way, when the user hasn't touch their wishlists is X amount of time, they would be sent an email notifying them that they've left things in their wishlist.

                                  This could be expanded even futher than the wishlist scenario handling page abandonments or site abadonments. We could do things like: this user hasn't visited my…

                                  1 vote
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                                    closed  ·  2 comments  ·  Apps - Browse Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow a dropdown field to be hidden within webform with a pre-selected entry

                                    Allow the ability to select a default for a dropdown field within the webform instead of selecting the default at the field creation/manage level. We have the same field across multiple forms and the default needs to be different for many forms

                                    1 vote
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                                      closed  ·  1 comment  ·  Webforms  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Interested in seeing an expected review time frame for messages to be approved as transaction, as well as an option to expedite the request

                                      Interested in seeing an expected review time frame for messages to be approved as transactional, as well as an option to expedite the request and provide documentation to support the reason why this message would qualify as transactional.

                                      2 votes
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                                        closed  ·  1 comment  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I would like to be able to set up the Browse Recovery Email by having the product appear next to each other in 3 different columns

                                        I would like to be able to set up our Browser Recovery Email by having the products appear next to each other in 3 separate columns instead of them stacking on top of each other going down the page. See attached mockup

                                        4 votes
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                                          1 comment  ·  Messages - Drag & Drop Message Editor  ·  Flag idea as inappropriate…  ·  Admin →

                                          Closing due to no response to follow up questions, nor additional interest shown. If you would like to discuss further, feel free to add a comment to the ticket at any time.

                                          Thanks for your understanding.
                                          Jocelyn @ Bronto

                                        • Remail

                                          When a Remail is listed as an outgoing send, I would like to see it show with the new subject line as opposed to the subject line assigned to the original send. Going in and seeing the Remail listed with the original subject leaves a margin of error in which perhaps we forgot to add that new subject for the Remail, but perhaps we didn't. There's no way to check, so we have to cancel the entire delivery and redo it. This would be a handy update. Thanks!

                                          1 vote
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                                            closed  ·  1 comment  ·  Messages - Sending  ·  Flag idea as inappropriate…  ·  Admin →
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