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  1. Intergration with Intercom Chat

    Would love a intergration with Intercom Chat. They currently have one for MailChimp to sync leads

    1 vote
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      0 comments  ·  Apps  ·  Flag idea as inappropriate…  ·  Admin →
    • FTAF Contacts Forwarded To

      Basically, there is a way to see WHO forwarded but there doesn’t seem to be a way to find which contacts were forwarded to via the FTAF form. Is that information available somewhere and we just missed it? If not, it would be a great feature to have in new reporting.

      1 vote
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        0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • More font sizes available to choose from in the message editor

        More font sizes available to choose from in the message editor

        1 vote
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          0 comments  ·  Messages - Drag & Drop Message Editor  ·  Flag idea as inappropriate…  ·  Admin →
        • Add audience size to message delivery summary table

          On the message summary table, the audience size of the email should be shown.

          1 vote
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            0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
          • A/B Testing Content Blocks

            I would like to be able to test content blocks within email messages instead of testing full messages against each other. This would make it easier and less time consuming to test many tests and versions of our emails at the same time.

            1 vote
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              0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
            • Permissions to restrict access to NetSuite Connector, Cart Recovery, etc.

              Add the ability to control access to NetSuite Connector, Cart Recovery configuration, etc. Not all users should have access to make changes to the NetSuite connector setting.

              1 vote
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                0 comments  ·  Permissions  ·  Flag idea as inappropriate…  ·  Admin →
              • Categorizing Lnks

                Allow for link categorization eg. Mens, Womens, Sweatshirts, etc. (whatever taxonomy your business uses). Link categories would allow for more segmentation options and better message targeting based on customer behavior.

                2018 Trends document talks a lot about knowing your customers behavior in order to create a more personal experience. This would be a big step in filling a huge gap in the behavior data available to email marketers.

                1 vote
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                  0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                • Looping in workflows

                  It would be really good if we could loop in workflows, we have come across multiple instances where we want a customer to repeat a section of a workflow multiple times if they hit a certain criteria but can't because we are unable to loop.

                  As an example, in one of our workflows, if a customer has received an email today we would want to delay that send until the next day, when the next day comes we would want to check if they have had an email today again and if not delay the send again. However, we can't…

                  0 votes
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                    0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                  • identify customers that are asking to update their email address to a new address when they respond to Bronto. automatically update email .

                    once Bronto identifies a customer asking to update their email address, Bronto should automatically update to new email address and send us a notification

                    1 vote
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                      0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                    • clicks by hour

                      When gauging the efficacy of creative/offer within an email I often use the click-to-open rate as a key indicator. One thing, however, that I am not able to determine is the overall impact on clicks/hour similar to how opens are broken out in delivery reports. I'm not sure why there is not a similar breakout for clicks? Is this on the roadmap at all? This would be a huge help in comparing current deliveries' real-time performance against comp periods to see how the email's clicks are trending.

                      1 vote
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                        0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a section here for non-request posts (such as innovative solutions we want to share)

                        If there's a way to do this without causing confusion with the voting system or Bronto's tracking of new ideas, please add a category/section here for posts with users' innovative solutions that aren't requests for changes or new features.

                        1 vote
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                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make delivery groups appear in the message view even before deliveries are scheduled

                          The message view (/mail/message/view/873...) has a space for showing associated delivery groups and it has a link to add the message to delivery groups. However, this space does not show associated delivery groups unless a delivery is scheduled. This is confusing because we add a message (just after creating it) to a delivery group but still don't see the group in the list. (See the screenshot.)

                          Please change this so the delivery groups appear in the message view even before deliveries are scheduled.

                          1 vote
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                            0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                          • Workflow option: Empty field

                            I'd love to have the ability to empty a contacts field information completely using workflows.

                            Today I have a workflow set up that fills the field "Store_Name" if a contact subscribes from a physical store. All other contacts, with field "Store_Name" is "Empty", are what we call webshop-contacts. But, if a contact from our physical store goes into our webshop and wants to subscribe to the web-list in stead, they wont be included in the segment, as the segment is "Store_Name" is "Empty".

                            I know I can change the segment settings to say "Store_Name" is "Empty" OR "Whatever", but as…

                            1 vote
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                              0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow reply-to address management in workflows

                              It would be nice to be able to change reply-to address when we want to send an email in workflow. This option is available in classic (regular) delivery option and is very helpful. It will allow to redirect user's reply to the right service and not a generic email.

                              1 vote
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                                0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                              • Bronto to NetSuite Integration for Message History

                                I would like Bronto to talk back to NetSuite and update customer records with email history. This will allow my sales team to know that my email marketing campaigns are touching their customers. Right now they are in the dark.

                                2 votes
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                                  1 comment  ·  Contacts - Imports, Exports  ·  Flag idea as inappropriate…  ·  Admin →
                                • NetSuite Saved Search Direct Integration

                                  I would like to see NetSuite saved searches feed directly into Bronto so I have complete control over the lists. NetSuite has the concept of Customers vs Contacts and they are handled appropriately in NetSuite. Bronto is too flat in regards to this type of architecture. If saved searches could be fed directly I could get the lists exactly the way I want them in an automated fashion.

                                  1 vote
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                                    0 comments  ·  Contacts - Lists  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Specify a "business day(s)" option for delay notes

                                    Would like to be able to specify that an email be delayed in being sent for a certain number of business days vs. regular days of the week,

                                    1 vote
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                                      0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add the Labels feature to Delivery Groups

                                      We have many Delivery Groups, some of which are more important to our daily work than others. Having the Labels feature (like Segments have) with a way to filter and see Delivery Groups with only a certain Label would be useful.

                                      1 vote
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                                        0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add Advanced Options (filtering) for delivery groups' contents

                                        We have delivery groups going back years. (Everyone does, if you include the automatic marketing, transactional, and all groups.) We need a way to filter deliveries within delivery groups by date range. I'm imagining something like the Advanced Options (with pop-out calendars) I see on the All Deliveries page.

                                        This feature would be useful both on the main Delivery Groups page (/mail/deliverygroup/index/) and on an individual delivery group page (/mail/deliverygroup/view/60ab3...).

                                        An example is our Delivery Group that includes all our cart-recovery emails. We have many individual messages sent by workflows and filtered by cart contents, so seeing the aggregate is…

                                        1 vote
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                                          0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                        • images to support cases

                                          Add the ability to share images and files on support cases. I feel like it would be a lot easier to communicate issues in the program by being able to share screen captures and other data in support cases.

                                          5 votes
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                                            0 comments  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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