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  1. Cart abandonment to work cross device - SFCC/DW

    Currently if cart recovery emails are opened on a different device to the one that the items were add to cart on nothing shows in the bag.

    With more and more customers shopping cross device it would be ideal if the email held the product information so products would be access from any device.

    This is a specific request for clients using the Demandware/ Sales Force Commerce Cloud cartridge.

    13 votes
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      under review  ·  11 comments  ·  Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
    • Cart Recovery | Allow item name within the subject line

      It would be great if we could incorporate the %%$cart.item.name%% within the subject line. There currently isn't a method to achieve this as cart data needs to be inside a loop.

      6 votes
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        under review  ·  2 comments  ·  Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
      • Need a way to Test Cart Loops

        I'm creating a workflow for Review Solicitation that will be triggered 3 weeks after purchase. There is no easy way to test that it works properly and brings the cart information in correctly.

        Having a way to select an order to test on would be great. For example, send a test message with order content from Order# 12345678 to a specific email address.

        Thanks

        6 votes
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          under review  ·  3 comments  ·  Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to add unique source keys to links in recommendations premium

          One of our biggest sticking points for not moving forward with using the premium recommendations is that we rely heavily on our own unique source keys for tracking and attributing our email conversion in our order system. If we could add our own unique source keys so we track sales outside of Bronto we would be on board to sign up in the future.

          1 vote
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            under review  ·  1 comment  ·  Apps - Recommendations  ·  Flag idea as inappropriate…  ·  Admin →
          • "STOP" or "X" button when Bronto is loading, like on a web browser

            I both like and dislike that Bronto saves your last search criteria when you click on all deliveries or all messages.

            However, if you're looking to load ALL DELIVERIES, you have to sit there and wait, and wait, and wait, for Bronto to load your last searched results first. THEN you can delete the search field and load ALL DELIVERIES finally.

            I'd love to see a "stop" or an "x" button while results are loading, so you don't have to wait minutes for results you don't want to finish loading, before you can search for the results you really DO…

            3 votes
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              under review  ·  0 comments  ·  Apps - Data Loader  ·  Flag idea as inappropriate…  ·  Admin →
            • Segment Export - Include Lists that Contacts are on

              When exporting a segment, it currently does not export the lists that a particular contact is on. This information would be helpful, as we have to run a special report from the Manage Contacts screen and cross reference the data (time consuming).

              4 votes
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                under review  ·  1 comment  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
              • Make Webform Reporting Available

                The boss walks into the office and asks how many users have downloaded the latest ebook. Should be a quick answer right?

                As of today there is no reporting available for webforms. We report monthly on the effectiveness of our lead capture forms and it is incredibly difficult to provide an accurate number quickly.
                Webforms should have the same reporting as messages and workflows.

                We should not have create a custom list (Auto add) for each form just to report submissions.

                5 votes
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                  under review  ·  0 comments  ·  Webforms  ·  Flag idea as inappropriate…  ·  Admin →
                • unsubscribe

                  Many companies are now starting to offer a blended "Unsubscribe" page which offers a combination of "Manage Preferences" and "Unsubscribe" as a single landing page experience. The benefit as a marketer is that when people click "Unsubscribe" link I want to be able to allow them to first choose their frequency before clicking on the "unsubscribe" option.

                  Screenshot attached of how West Elm does this.. it's very nicely done.

                  22 votes
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                    under review  ·  1 comment  ·  Webforms  ·  Flag idea as inappropriate…  ·  Admin →
                  • Trigger a workflow simply from a customer already being a member of a segment.

                    Currently to trigger a workflow it is triggered when someone becomes a member of a segment. Often I want to trigger a workflow (multi step promotion for example) and I have to do a merge into list to start it. Why can't we start it when someone is simply part of a segment?

                    4 votes
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                      under review  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                    • Require Approval for a Scheduled Send

                      Currently, a message requires approval before sending, but the the scheduling itself does not require approval.

                      This means that once a message is approved, if a user then reschedules the email, and messes it up - like sending to the wrong list, or sending at the wrong time - then that goes through.

                      So it would be great to have an approval process for the sends themselves in order to have someone double-check whether everything is correct with the list selection, time, and sender information before it goes out.

                      Thanks

                      2 votes
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                        under review  ·  1 comment  ·  Permissions  ·  Flag idea as inappropriate…  ·  Admin →
                      • Can we have the option to segment based on when a customer was sent a certain delivery?

                        Currently we can only say was sent a delivery within last x days. If we're wanting to specify a certain delivery we can't do that if they've been sent several deliveries in the last x days.

                        3 votes
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                          under review  ·  3 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
                        • More throttling options for message deployment

                          I'd love to see hour increments in the throttling and some minute level increments for below one hour - 15 minutes and 30 minutes would give us some more flexibility with certain drops.

                          3 votes
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                            under review  ·  1 comment  ·  Messages - Sending  ·  Flag idea as inappropriate…  ·  Admin →
                          • First delivery date or "status change" to onboarding date

                            It would be helpful to have First Delivery Date and/or the date of status change to Onboarding from transactional as part of contact data (the information should already be in Bronto as part of contact history)

                            Currently only last delivery date field is available.
                            For example, we have contacts that get added as transactional but later become email subscribers (e.g. as a result of some campaign outside of bronto). We need to know when each contact becomes email subscriber but currently can';t determine this in Bronto (except manually lookign at each contact)

                            4 votes
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                              under review  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                            • Calculate open rate / # sent emails /# open emails / revenue for contacts for specified period

                              Currently one can only see and use conact metrics metrics (# sent, # open, revenue, open rate) for the 'lifetime' of contact (i.e. whatever period is in bronto). It would be very useful to be able to pull some or all of those metrics for the specified period (date range) or at least for "last X" month/day to be able to calculate more recent metrics and use them in segments or reports.

                              3 votes
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                                under review  ·  0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
                              • URL Reporting across email deliveries

                                Provide a report that you can select a url and bronto would search all deliveries in a timeframe and provide results from each delivery found with the url alt tag used , plus the click and sales activity.

                                2 votes
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                                  under review  ·  2 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Shopify Connector - Bronto Master for Contact Syncing

                                  It would be amazing if there was a toggle to allow Bronto to be the master for contact status in the Shopify Connector app.

                                  The issue is that sites where contacts who subscribe outside of the checkout process but who do not again opt-in during checkout are being unsubscribed when you sync Bronto with the connector app.

                                  2 votes
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                                    under review  ·  2 comments  ·  Apps  ·  Flag idea as inappropriate…  ·  Admin →
                                  • See the user's Cart contents

                                    I think it would be useful to see a list of emails that are active within the abandon cart workflow, and see each user's cart contents. This would be helpful with customer support cases (when someone asks about a product, but might not refer to it in their email).

                                    6 votes
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                                      under review  ·  0 comments  ·  Apps - Cart Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Countdown Timer

                                      It would be nice to have a prebuilt tool that can create countdown timers for us to drag and drop into our messages.

                                      This article at Litmus offers a solution, which, in theory could be set up as an element in the new message builder.

                                      https://litmus.com/community/learning/27-how-to-add-a-countdown-timer-to-your-email

                                      17 votes
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                                        under review  ·  2 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to turn off Bronto tracking for specific links in a message

                                        Bronto swaps in a bronto-specific URL and then redirects that to the correct URL (to our site home page for example). 99.9% of the time this works flawlessly and allows Bronto to track who clicked, etc.

                                        But sometimes this doesn't work, and the new URL breaks. For example, https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1ZY836770356134400
                                        turns into the broken link
                                        http://enews.chromeindustries.com/t/l?ssid=34091&subscriber_id=amwxayisepxehzepideldlsluiyjbfl&delivery_id=anaodpioqrwyjcutcidtsrsckbymbno&td=o6OY2mdBlPrOOoqD9Y6VTgejVwQhLnRSTwRh4SN3I-Gw05heJrcgh8u4gA9VjcEW72MKXhP7odz3T3VrcaUjFzfS-3ePgll0Aookb0TdANj7rFcNrgyfKoXJQE1ehA8NV3w6cLJwVa9AD9MxOjm1PPcEHACAOYoe25qwX9a7YwZgOc3nZwekImMoUfUXYbUu2Q9dcjVrjdZF3XFmcbU3Jt2kW4PzhI15AbcUZByRpbTYrZ1fXjAKu2SkiF0Ws0pLA1bRWZh8HodxM

                                        Would be great to get a screen that would allow you to see all the URLs in your message and uncheck any that you did not want Bronto to track.

                                        In this case, the outbound message would simply contain "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1ZY836770356134400

                                        3 votes
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                                          under review  ·  0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Custom conversion attribution model for phone sales

                                          We have Bronto Integrated with Netsuite and the Netsuite orders are pulled into Bronto.

                                          The issue is that the majority of our orders happen over the phone. A customer will receive an email from us and then call us and place the order by phone. This does not count as a conversion in Bronto even though the email prompted the phone call from the customer.

                                          We would like to be able to create attribution models just like you can in Google Analytics so that we can apply attribution for phone sales appropriately.

                                          We could specify a window of time so…

                                          2 votes
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                                            under review  ·  1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
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