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  1. Data Loader Issue

    We noticed that the data loader for our RFM feed is not properly ingesting data. We are sending files with several thousand contacts and only a few hundred are being processed. This does not happen daily which leads me to believe that your system is hitting an error once it reaches a certain contact and then rather than skipping the contact it stops ingesting. We found that the character in the data that is causing the error is a quotation mark.

    The data loader should just skip that contact not break entirely.

    1 vote
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    0 comments  ·  Contacts - Imports, Exports  ·  Flag idea as inappropriate…  ·  Admin →

    In general, Data Loader does have functionality in place to skip rows with detectable invalid characters instead of halting a job altogether.

    In the support ticket that eventually spawned this feature request, it was ultimately discovered that the specific issue in that case was quotation mark character escapement that caused the CSV file itself to be malformed.

  2. faster file importing/exporting

    It takes forever to import a file with 600k+ rows with just 3 or 4 columns. The import currently is going to take 10+ hours to finish. At our last esp a file exactly like this one would take 5 minutes max.

    In regards to exporting data from a past send or downloading a report to look at errors within a file imported through Data Loader, it is not fast at all. We need to be able to download this information within minutes for those last minute requests from our managers. I have to plan a whole day in advance…

    1 vote
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    0 comments  ·  Contacts - Imports, Exports  ·  Flag idea as inappropriate…  ·  Admin →
  3. allow queued downloads to be named

    When I am downloading lists (for reporting), if I queue more than one, I have no idea which file is what when they're alerted as completed.

    If the contact download screen (where I can pick fields and set a notification email) allowed me to add a semantic "name" to the download, it'd allow me to do multiple things at once, rather than forcing me to queue-wait-download-queue-wait-download several files in a row.

    1 vote
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    closed  ·  1 comment  ·  Contacts - Imports, Exports  ·  Flag idea as inappropriate…  ·  Admin →
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