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  1. Allow Subscriber Profiles to Be Merged

    Updating a subscriber's email address isn't a problem and very easy to do... as long as their new email address hasn't already begun to get tracked by Bronto.

    In my opinion it would be a far better option to allow subscriber profiles to be merged together when it's been identified that the customer behind the two email addresses is indeed the same customer.

    Why wouldn't you want to be able to effectively merge these two collections of shopper and customer data into the same profile since they are indeed the same person?

    As it is now, the "history" of the…

    2 votes
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tagging

    Tagging contacts and being able to use it via automations would be really nice vs having to create multiple fields.

    1 vote
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  3. Contact Level Email Performance Reporting

    It would be AMAZINGLY helpful if we could build a segment or list of certain contacts and be able to see how those contacts perform. The only way of doing this currently is sending emails to that list specifically and waiting over time.

    For example: we are an education supply company. We email based on role in education and subject. But a certain contact can be on multiple lists/segments. We have lab managers that are on a lab manager list, but also on college. Most of the time we email the college list. So we cannot show how all lab…

    1 vote
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  4. Log a contact's list removal when they unsubscribe via the complaint process

    On a contact history, there is no record of list removal if they unsubscribe via the complaint process. We lose all record of the lists they were previously a member of for tracking/troubleshooting purposes.

    1 vote
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  5. Segments a Contact is in

    On the contact record, there is a section showing what email lists the contact is on. It would be extremely valuable to see what segments the contact is on.

    13 votes
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    gathering feedback  ·  4 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make bounced emails eligible for transactional emails after X days

    Once a contact status is bounced, transactional emails are no longer sent to those emails. We have several instances where weeks/months/years later, customers are still using those emails and complaining that they do not get transactional emails (like order confirmations). I think there should be an option to override bounced settings for transactional emails (similar to how you can override fatigue settings). There could be a limit to prevent no more than one transactional send within X days if the email is still bouncing. If the email does not bounce, then the contact should be reactivated.

    1 vote
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    received  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include seconds when sorting contact history by date/time

    Contact histories are sorted by date/time, but only down to the minute. This frequently causes multiple events within the same minute (usually from workflows) to appear out of order. See the screenshot for an example in which the contact seemed to be awaiting assessment before the email that caused that status.

    Please include the seconds when sorting contact histories by date/time.

    2 votes
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    received  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  8. identify customers that are asking to update their email address to a new address when they respond to Bronto. automatically update email .

    once Bronto identifies a customer asking to update their email address, Bronto should automatically update to new email address and send us a notification

    1 vote
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    received  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  9. download full contact history

    I would like the ability to do a full contact data download to a csv or excel file. Specifically I am looking for all of the emails a contact was sent and opened within the data retention period. Right now all I can do is view the email send/open history by month, but I can't download anything.

    8 votes
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    received  ·  2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  10. Default Dynamic Preview Testing List

    I offer a (3) suggestions for making dynamic preview testing easier:

    Suggestion 1:
    It would be extremely efficient to just have the Bronto system automatically look for a default Dynamic Preview Testing list called, "Dynamic Preview Testing." Way more convenient than enabling contacts one at a time.

    Suggestion 2:
    Just add a single checkbox option to toggle all users on any given list (when creating/editing a list) so that they are selected for Dynamic Preview Testing. Example: [] Enable these contacts for use in dynamic preview testing.

    Suggestion 3:
    When previewing, just pick a list from a dropdown. Could even…

    1 vote
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    received  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  11. Merge Contacts

    Merge Contacts.

    This is a standard feature of CRM platforms and is a gap of teh system.
    Oracle+Relate's system does have this feature but because it can not be translated to Oracle+Bronto the contacts will desync.

    1 vote
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    received  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  12. First delivery date or "status change" to onboarding date

    It would be helpful to have First Delivery Date and/or the date of status change to Onboarding from transactional as part of contact data (the information should already be in Bronto as part of contact history)

    Currently only last delivery date field is available.
    For example, we have contacts that get added as transactional but later become email subscribers (e.g. as a result of some campaign outside of bronto). We need to know when each contact becomes email subscriber but currently can';t determine this in Bronto (except manually lookign at each contact)

    4 votes
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    under review  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  13. GeoIP using most used location regardless of the device

    Add mobile data to feed into GeoIP rather than using just non-mobile location. We know that 80% of the people open our emails on mobile, so we could get a better idea of their location using mobile data. Thanks

    2 votes
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    received  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add additional Status values

    It seems the current list of Active, Onboarding, Unsubscribed, Bounce and Transactional are not sufficient for our needs. We would like to know they reported an email as 'Spam', were unsubscribed due to a 'Hard Bounce'. We would also like a status that can be set from within a workflow that makes the contact 'Inactive'. This would allow us to inactivate contacts based on our own criteria and keep them out of promotional emails but keep them on the file. They can be made active by a form or API or even workflows. They would still be able to unsubscribe…

    5 votes
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    gathering feedback  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  15. ability to see a contacts incomplete carts in history

    I'd like to see carts and when they switch to abandoned in the contacts history or orders tabs.

    My purpose is primarily for testing purposes but useful for contact research as well.

    2 votes
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    under review  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability To Setup An Account Wide 'E-mail Sending Delay' Option To The Frequency Caps

    We would love the ability to add in one additional functionality to the Email Frequency Caps, found under the "General" Settings area.

    Specifically what we have in mind, is the ability to have an e-mail that was going to be sent to a customer, but was blocked by the system due to a frequency cap (If we do not want to override frequency caps), for that specific e-mail delivery to sit in limbo, until the frequency cap for that customer no longer applies, and then proceed with the delivery, instead of the system's current functionality of just outright cancelling the…

    4 votes
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    under review  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  17. Total Contacts Table & Segment Setting Column

    I'd like to be able to not only see how many active contacts are on a list but how many inactive or total contacts are on a list. That at-a-glance info can be really helpful.

    6 votes
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    triaged  ·  2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bulk Edit Contacts

    So currently if I want to make a change to a custom field for large group of contacts, I have to export a csv of the contacts, create a blank list, reference that in the workflow, then reimport to that blank list just to activate the workflow. Not a huge deal for small contact groups, but when you try this 500,000 contacts it takes a while and is too manual.

    Previous experience with other email automation systems gave me the ability to set a batch workflow that was not trigger based and I could just schedule to run once. This…

    5 votes
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    triaged  ·  6 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow segments to be permanently ineligible from regular marketing sends

    This would help support targeted workflows based on segments built to talk to customers in a specific way given the insight into that customer group that the segment creates without having to remember to make them ineligible each and every time you send a marketing email

    1 vote
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    triaged  ·  1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  20. Universal Search in Bronto

    Google has made me lazy and I expect instant results :) It would be nice to have a universal search in Bronto. Lets say I type the name "dan" in the universal search. Bronto will fetch anything with the name dan in it. It would return contacts, list, and anything else that contains the word dan.

    14 votes
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    gathering feedback  ·  2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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