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  1. Workflow Logical Conjunctions on Cart/Order Lines

    Using a Workflow to automate messaging around Cart items is missing logical conjunctions on cart lines. The gap prevents us from passing a test where a product code starts with a particular sequence AND there are at least 4 quantity for that product code on the same line item.

    We also face an issue where we are looking for a cart or order where a code starts with a particular sequence OR another sequence on the same line item.

    This functionality exists in the Message Dynamic Code but is missing from Automation (workflow).

    2 votes
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      0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
    • Data Loader Date Format Builder Fix

      The Data Loader allows for the building of custom date masks for the import of data. We have done this but the mask does not work for the time portion of the date. The Date Format Builder function does not allow us to properly test and build the correct date format for our data. It only provides one example and does not allow the building of a date format (contrary to its title). Also, the done button does nothing. It would be nice if this window worked as its title implies.

      2 votes
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        0 comments  ·  Apps - Data Loader  ·  Flag idea as inappropriate…  ·  Admin →
      • Fix the Stop Data Loader Job function

        Our hourly data loader process becomes stuck on occasion. It takes a day or more to get support to escalate to engineering to un-stick the process. This is frequent. We would like the existing Stop Running Import to un-stick the process. This would allow us to self-fix stuck jobs otherwise the backlog of import files is intolerable after lengthy outages..

        2 votes
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          0 comments  ·  Apps - Data Loader  ·  Flag idea as inappropriate…  ·  Admin →
        • Debug Message Dynamic Code using existing Order / Contact Data

          Troubleshooting messages is difficult when the dynamic code fails to work correctly. We have had many major headaches where messages that are sent to the public have missing elements. The Order data is good but the resulting messages are unprofessional at best. There are no easy provisions to reproduce the issue via an on-screen debug or simple 'view existing order' or 'view existing contact' in a message functionality within the message editor. Scope of this should only be for development/support purposes for messages with Dynamic code.

          2 votes
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            0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
          • Order Sorting Capabilities

            It seems silly, but it'd be nice to be able to sort orders by more than just the Customer Order ID...it'd be nice to be able to sort by Date, grand total, etc...it'd also be nice to be able to see how many orders actually exist within a searched date range rather than that seeing 1-100, 101-200...

            2 votes
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              triaged  ·  1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
            • More Robust Reporting

              Ability to create reports and provide more in depth results when looking at various programs. There should be the ability to break down analytics by type of campaign, segmentation and various KPI's. Within Responsys, you have the ability to drag and drop the various options to build out your own customizable reports. Bronto should have something similar in nature.

              2 votes
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                0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
              • Text-based logical statements in workflow nodes

                The workflow nodes are great most of the time, but having the option to write more complex/nested conditional statements would be useful. For example, many times I have to run through multiple similar nodes to check for multiple similar conditions.

                4 votes
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                  received  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                • Campaign Reports - Unsubscribe

                  The campaign reports don't currently show unsubscribe rates which would be a really helpful metric and it seems odd that isn't there.

                  1 vote
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                    0 comments  ·  Reporting - Campaigns  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix the thumbnail on the email editor page

                    The thumbnail preview on the message editor page (/mail/message/view/messageNumber) seldom or never renders with images for me. This thumbnail is important when I'm working on multiple messages and want to avoid editing or scheduling the wrong one.

                    Please fix it!

                    2 votes
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                      received  ·  0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                    • optimised time and date send in workflow

                      Optimised time and date send in workflows

                      1 vote
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                        0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Include seconds when sorting contact history by date/time

                        Contact histories are sorted by date/time, but only down to the minute. This frequently causes multiple events within the same minute (usually from workflows) to appear out of order. See the screenshot for an example in which the contact seemed to be awaiting assessment before the email that caused that status.

                        Please include the seconds when sorting contact histories by date/time.

                        2 votes
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                          0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a Segment to Globally Qualify or Suppress Contacts

                          I work with other ESPs that let you create a segment and specify it as a global filter for every email that gets sent out of the ESP. In other words, the system checks against the filter to determine you're qualified to receive ANY emails, batched or workflow, without having to modify contact status or add additional criteria to every active segment or list.

                          Use case: When updating segments for GDPR, I had to modify every single segment we use (~20) to exclude contacts with an EU billing address. Having an account-level segment that can be used as a filter…

                          1 vote
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                            0 comments  ·  Contacts - Segments  ·  Flag idea as inappropriate…  ·  Admin →
                          • AB testing should include confidence intervals and margin of error

                            AB testing should include confidence intervals and margin of error. Numbers are meaningless without statistical significance. I'm actually shocked you don't do this (see Salesforce) for Champion testing...you can't call a winner if the sample size doesn't allow for a statistical winner because there's no accounting for anomalies that inevitably come up in any test. To test this theory we just ran an A/A test, with Bronto sending 7000 emails to one Bronto randomized segment and 7000 of the exact same email to another Bronto randomized segment. Bronto is saying email B was the winner because it had a few…

                            1 vote
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to change/edit the campaign assigned to a completed delivery

                              If you accidentally assign the wrong campaign to a delivery, or change your campaigns/strategies after a delivery is already sent, there is no way to retroactively update the campaign and reassign the data for that delivery to the correct/new campaign.

                              2 votes
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                                0 comments  ·  Reporting - Campaigns  ·  Flag idea as inappropriate…  ·  Admin →
                              • more control (workflow?) for Browse recovery

                                I don't want to send the same message to people that browse DVDs that I send to people who browse clothing or toys. differnet messages based on the category or even a particular item is needed.

                                2 votes
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                                  0 comments  ·  Apps - Browse Recovery  ·  Flag idea as inappropriate…  ·  Admin →
                                • Remove the requirement that you specify a campaign when sending a test

                                  Right now you have to specify a campaign when sending a test, which seems like an extra step. It would be more efficient if you didn't have to select a campaign until you actually scheduled a real send.

                                  1 vote
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                                    0 comments  ·  Messages  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The ability to edit a message schedule for delivery without having to cancel the entire send and redo it

                                    I've run into this a lot: you create a message and schedule it. Then you need to change a segment, or you make a tweak to the creative, or anything other than change the time/day. You have to cancel the message and create the send all over again.

                                    It would be GREAT if you could just edit the message/send and save it back into the que. Our previous ESP allowed that.. major time saver, especially when time is tight (which is just about always).

                                    1 vote
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                                      0 comments  ·  Messages - Sending  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to add notes to a segment

                                      I would be really helpful to be able to leave notes in a segment to keep track of when you made changes. Our previous ESP had this and it was really useful. Should be pretty easy to implement.

                                      1 vote
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                                        0 comments  ·  Other - UI/UX Improvement  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add the ability to chooose Total Revenue to determine the winner of an A/B test

                                        Add Total Revenue as a choice in determining the winner of an A/B test. This is the single most important criteria for a promotional ecommerce email and it's missing from the list.

                                        1 vote
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                                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • images to support cases

                                          Add the ability to share images and files on support cases. I feel like it would be a lot easier to communicate issues in the program by being able to share screen captures and other data in support cases.

                                          6 votes
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                                            received  ·  1 comment  ·  Other - Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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