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  1. A/B Feature for Workflows

    A/B testing is currently only available for regular sends, but A/B testing should also be available for automated messages and workflows.

    44 votes
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      planned  ·  11 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
    • CC option for Workflow

      Add the ability to CC someone or send an alert email to another user on a Workflow Send Email node.

      22 votes
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        under review  ·  4 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
      • Frequency Cap: Prioritize Workflows before other e-mails

        As I am creating more and more workflows, I do not want to spam our contacts. In order to avoid that, I need to create a frequency cap. Since we are sending out 3-4 newsletters to all of our contacs each week, there is a big possibility that the standard e-mail comes before the workflow e-mail. I would love if we somehow could make workflow e-mails always be first priority in a frequency cap.

        Example:
        - A contact is in a workflow and will recieve an e-mail on monday at 09 PM.

        - On the same day, we send out…

        13 votes
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          under review  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
        • In Workflows add a trigger "If Specific Email Opened" Then.... If Not Then ....

          In Workflows add a trigger "If Specific Email Opened" Then.... If Not Then .... where the next step is a list membership or segment change or start of a email sequence

          12 votes
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            0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
          • 9 votes
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              under review  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
            • Schedule Activation/Deactivation of Workflows

              I think it would be great to be able to have a workflow turn on/off based on a date (similar to scheduling a tweet). Like if I have a perpetual workflow advertising an event on January 1st, I'd love for a workflow to automatically be able to turn off on January 2nd.

              8 votes
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                planned  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
              • Exporting Automation Workflow

                Ability to export automation workflows to PDF CSV, this would enable users to print off a whole workflow to large format, which would assist with planning.

                7 votes
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                  gathering feedback  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                • add more testing capabilities to work flows

                  I would love the ability to designate the "to email" for emails in a work flow. Or potentially add a test email option you can add to work flows. The Cart Testing App is impossible to test in any kind of a timely fashion....

                  6 votes
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                    triaged  ·  5 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                  • Back-Populate a Workflow

                    A back-populate feature that allows you to queue contacts into the workflow retroactively. This would be useful after you create a flow with emails scheduled in the future that would've been queued had the flow existed earlier.

                    For example, when you create customer a re-engagement workflow, you probably don't want to wait 60 or 120 days for customers start receiving emails. Back-populating a flow will find customers who placed an order months ago and queue them for emails as soon as the next day.

                    Currently to do this - you have to create a segment and use as the triggering…

                    4 votes
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                      received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                    • Trigger workflow based on event of specific link click

                      (I see the completed suggestion at the URL 5468230-triggered-emails-based-on-specific-links. This is different.)

                      The previous solution for a way to trigger a workflow based on an email click does not work well. (The solution was to make a segment of contacts who have clicked the link.) When someone clicks an email and is put onto a "has clicked this link" segment, that's permanent. It's not an event; it's a status.

                      We need to be able to watch for the *event* of clicking a specific link and trigger a workflow. This is something that could happen multiple times with links to join…

                      4 votes
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                        gathering feedback  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                      • Trigger a workflow simply from a customer already being a member of a segment.

                        Currently to trigger a workflow it is triggered when someone becomes a member of a segment. Often I want to trigger a workflow (multi step promotion for example) and I have to do a merge into list to start it. Why can't we start it when someone is simply part of a segment?

                        4 votes
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                          under review  ·  3 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add On Change Node

                          I want to have On Change node build in Automation.

                          There are lots of companies, not only mine, that rely on sending triggered emails to users whose values in one of the fields been changed.

                          For example, I have a field called Account Status that contains two values: Paid and Not Paid. First I come in as a user with value Not Paid. Later on, my account status could change to Paid and I would like to trigger an email. I don't want to build different segments for that. I want everything to be done in one workflow and one…

                          4 votes
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                            under review  ·  2 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                          • 4 votes
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                              triaged  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow the use of more than one trigger node

                              Allow us to use more than one trigger node in a single workflow. I am currently trying to set up a workflow where half way through, an email is triggered based on a contact updating a field. Unfortunately I have to create a separate workflow for this which is not ideal, so allowing the use of more than one trigger can keep things together and saves having too many workflows.

                              3 votes
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                                received  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                              • Different subject lines for the same template (Without duplicating templates)

                                In the automation part it will be very useful to include the option to resend a message with a different subject line. Or the possibility to define different subject lines for the same template.

                                If you are working with massive workflows, it's almost imposible to manage. At the end you end up with 10 versions of the same template.

                                For all of those who work in email marketing, a subject line should never be linked to specific template.

                                Could you take into consideration my request?

                                3 votes
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                                  received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                • workflow loops

                                  Allow for time delayed looping in workflows so that if a contact does not meet the appropriate conditions for a given message/action that contact can be looped back through the evaluation criteria without existing the workflow.

                                  3 votes
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                                    gathering feedback  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Specify a "business day(s)" option for delay notes

                                    Would like to be able to specify that an email be delayed in being sent for a certain number of business days vs. regular days of the week,

                                    2 votes
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                                      received  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Being able to do Price Drop emails

                                      Be able to do Price Drop triggered emails

                                      2 votes
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                                        gathering feedback  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Workflow decision block based on current real world values

                                        I would like a decision node with Yes and No paths that checks the current day of the week and hour of the day. If a contact gets to a certain node on Monday we might send them a message at 6 PM. If they get to the same node on Sunday we may send the same message but we might send it at Noon. I don't want to delay the contact and wait for a particular day, I want to change the flow based on the current day (i.e. Is Today Sunday: Yes or No.). The same is true…

                                        2 votes
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                                          triaged  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Fix workflows and Nodes so they don't show 'Active' contacts when there aren't any

                                          It seems that either contacts are getting stuck in workflows/nodes or ther is a problem keeping count of who is in a workflow. Workflows and nodes withing workflows often show a number of contacts being active when there is no possible way there can be (should be) anyone in in the workflow/node. If I click the 'active' on the node it doesn't show any contacts but even then the number doesn't reset or go to zero.

                                          1 vote
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                                            0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
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